How uServe Transformed Service at Le Kili Beach

Perched in a prime spot in Saint-Nazaire with a scenic view over Place de l’Amérique-Latine and the historic submarine base, Le Kili Beach is a vibrant brasserie with a unique atmosphere. Open continuously, it welcomes guests into an exotic setting with a lively, punchy ambiance. The menu brings together a blend of land and sea dishes, along with shareable platters that encourage social dining. 

The Challenge: Heavy Lifting and Repetitive Tasks Strain the Staff 

As Le Kili Beach continued to grow in popularity, so did the demands on its team. Owners Marie and Hugo Charcolin realized the need to support their staff in managing physically demanding tasks while preserving what matters most: the human connection between servers and customers.

“We thought it would be interesting to have serving robots that could assist the team with heavy lifting,” explains Marie. By reducing the time spent on tasks like carrying large volumes of dishes or trays to and from the kitchen, staff could refocus their energy on engaging with customers and enhancing the overall dining experience.

A Welcoming Addition to the Team:

The introduction of uServe has not only improved efficiency but has also added an engaging element to Le Kili Beach’s atmosphere. Guests, especially children, are delighted by the presence of these helpful robots. As Emilie reflects, “At first, I was a bit worried about whether I’d be able to use the robot on my own, but it turned out to be intuitive.”

Owner Marie Charcolin highlights the importance of communicating the robot’s role to both staff and customers: “It was important to explain to the team that uServe is here to help them, not replace them. This has reassured everyone and made their work more enjoyable. They can now focus on providing warm, personal service to our guests, while the robots handle repetitive tasks. The customers also appreciate this balance, as it enhances their dining experience