Support from the people who built your robot

The fastest way to reach us

We are the manufacturer, not a reseller. Development, integration and service are in-house, so your request goes straight to the team that knows your system.

What we need from you

• Product line: uMe, uLab, uLog, uClean, uServe, uRun, The Box or Social Robots (NAO, Pepper)
• Serial number: printed on the type plate on the unit
• Error description: what happens, since when, and what has already been tried
• Where it is deployed: ward, laboratory, hall — this helps us judge the environment

With these four details we can often help remotely, without anyone having to travel.

What happens next

Every request becomes a ticket with a named owner. You receive a confirmation with a ticket number, then first level support gets in touch. If remote diagnosis is not enough, we arrange an on-site visit.

NAO and Pepper

Support for the social robots continues. Select „Social Robots" as the product line and tell us the generation and software version you run. What NAO and Pepper taught us lives on in uMe — we are not dropping the existing fleet.

Spare parts, maintenance, renewals

Questions about maintenance contracts, spare parts, warranty cases or extending a rental or RaaS agreement also go through this form. Choose „Billing / contract" as the type of request.